Resources

Answers to the questions we get asked most, plus articles on AI visibility and SEO.

Frequently asked questions

How does the crawl actually work?+

We start by discovering your full sitemap -- sitemap.xml, sitemap_index.xml, or wp-sitemap.xml, whichever your site publishes -- then fetch and index every page on it, the same starting point a search engine uses. AI query testing runs on top of that real inventory, not instead of it, so recommendations are grounded in what's actually on your pages rather than a shallow, one-shot glance at a handful of them.

Which AI models do you test against?+

Claude, ChatGPT, Gemini and Perplexity today. Real queries a buyer would type get run against each one, and the answers are cross-referenced against your crawled content to work out why you were or weren't mentioned.

Is a card required to start the trial?+

Yes -- Stripe requires a card on file to start a trial subscription. You won't be charged until the 7-day trial ends, and you can cancel any time before then from Manage billing with nothing taken.

Can I cancel any time?+

Yes, from Manage billing inside the app -- no call, no email required. If something wasn't right and you cancel within 14 days of your first real charge, get in touch and we'll review a refund. It's a manual review rather than an automatic refund, so a real person looks at it.

How is this different from just asking ChatGPT to review my site?+

Asking a chatbot to "look at your website" gets you a skim of a handful of pages, whatever it happens to notice, a different answer every time you ask. LetsGetSurfaced crawls your entire site first, then tests real queries against multiple AI models and cross-references the answers against your actual content -- consistent, repeatable results grounded in a fresh crawl, not a hunch.

Do you support monitoring multiple brands or clients?+

Yes. Growth and Agency tiers include multiple brands from the start (3 and 10 respectively), with a flat per-brand rate for anything extra -- built for agencies and anyone running more than one site. See the Pricing page for the full breakdown, or get in touch for a custom plan above 10 brands.

What's actually included at each pricing tier?+

Every tier has the same features -- the difference is how many brands you can monitor and how much of the manual-audit and add-on allowance you get per brand. Full breakdown is on the Pricing page.

Can I get a report emailed to me or download it as a PDF?+

Yes -- every briefing and SEO health report can be downloaded as a PDF or emailed directly from inside the app, and scheduled audits email themselves to you automatically when they finish running.

Still have a question?

Get in touch and we'll reply within a business day.